Friday, March 20, 2015  

[Telco woes...]

I've been with M1 for the longest time, since I got my first mobile phone when I was in Polytechnic way back in 2000. I have been with them since then, except for a period of 2-3 years in-between when I switched to SingTel as they had a more attractive plan. I've also used Starhub's mobile broadband for a while. Of the three telcos, I'm really most happy with M1's mobile services.

However, something happened recently that made me extremely frustrated with M1.

I signed up for their mobile broadband last month, jumping over from Starhub. There is nothing to complain about with regard to the mobile broadband service itself, which has been superb.

The problem arose when I received the first bill. The amount I was charged was way more than what was listed on the website. I called their customer service, and they promised to get back to me in a few days.

When they failed to get back to me after more than a week, I called them back and was told the same thing - that they will check and get back to me. When someone finally did, I was asked to go down to one of their M1 Shops to sign a form. Apparently, during the sign-up process, the person who handled my case left out a form, leading to some discounts not applied.

I went down to their M1 Shop and signed the form. The person who I dealt with could not tell me anything about what would happen after that, simply asking me to call the customer service number for any queries I had. That was disappointing. I would expect the front-line staff to know the situation and be prepared for the basic queries a customer would have in that situation.

I received my second bill yesterday. I am still being charged way more than what is listed on their website. Looks like whatever I signed last month was not processed in a timely manner, if at all. I called, and was again promised that someone would look into it and get back to me.

This is most disappointing. My experience with M1 has been good thus far, but this really puts a damper on things.

^^^ by Locksley @ 8:00 PM. 0 comments.
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Sunday, March 15, 2015  

[Yum!]

^^^ by Locksley @ 10:49 AM. 0 comments.
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Thursday, March 05, 2015  

[Old school...]

^^^ by Locksley @ 8:37 PM. 0 comments.
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Sunday, March 01, 2015  

[Serene...]

^^^ by Locksley @ 5:01 PM. 0 comments.
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Monday, February 16, 2015  

[Contemplation...]

^^^ by Locksley @ 9:52 PM. 0 comments.
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Monday, January 19, 2015  

[One year on...]

^^^ by Locksley @ 8:08 PM. 0 comments.
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Saturday, January 17, 2015  

[KFC Curry Rice Bucket!]


Have you tried it yet? It's pretty awesome! Although I must say, the quality and quantity may vary by store.

^^^ by Locksley @ 8:17 PM. 0 comments.
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Tuesday, January 13, 2015  

[What did you say?]


I bought the plasma ball some time back. I found it while clearing out my room at my parents' place, so I brought it to office for some laughs and for times when I need some distraction.

I recall when I first got it, I was able to hear a high-pitched sound coming from it. I can't hear that sound anymore. A younger colleague of mine was able to hear it and immediately pointed it out when she came over.

Man, do I feel old now. I wonder what's next to go.

^^^ by Locksley @ 10:11 PM. 0 comments.
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Friday, January 02, 2015  

[Happy new year...]

When we cross into a new year, many people reflect on the year past and set goals for themselves for the new year. I've been pretty busy lately, and haven't really thought about my goals for the new year, but I have thought about the year past.

2014 was a big year for me. Lots of things changed in my life. I got married, and moved into my own flat. Two very big changes in my life, to say the least.

Getting married, while important, did not really change my life all that much. The real change came when our flat was ready and we started living together.

I gained a great deal of respect for my parents, now that I'm in their shoes, running a household. The work involved in keeping everything in acceptable condition, never mind tip-top, is exhausting. And right now, it's just the two of us.

I don't know what the new year will bring, but 2014 has certainly been an eventful one.

^^^ by Locksley @ 10:23 PM. 0 comments.
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Tuesday, December 16, 2014  

[Somebody's gonna get hurt real bad...]

I first learned about credit cards at my first workplace. Back then, I already had debit cards and was happy with them. I never considered getting credit cards until my colleague shared with me the reasons why I should. Namely, they get way better discounts and rewards, and in case of fraud, you don't have to pay the banks the "scammed" amounts.

I took some time to research all the cards then and settled on two. I don't believe in having a whole bunch of cards. Ideally, we should just have one card, so we can put all our spending on the card and maximise the reward generation.

I took the effort to, as far as possible, charge all my spending to my credit cards. This included topping up my EZ-link cards with them. When I started doing this, the only good way to do this was to sign-up for their auto top-up facility. This service charges an additional 25-cents per top-up, so it's a no-brainer to select the highest top-up amount ($50). I linked my EZ-link to my UOB ONE, and had to get multiple EZ-link cards for this purpose because I didn't want the top-up to be executed after I've hit my limit for the month (this has something to do with how the UOB ONE works). I would time the auto top-ups to happen only in the earlier part of the billing cycle.

These days, machines that allow you to top-up your EZ-link cards with credit cards are appearing. I've seen and used one at Plaza Singapura. It allowed me to top-up my EZ-link card with no surcharges.

I then saw the same machine at a CC near my place. I proceeded to cancel the auto top-up facility on two of my three EZ-link cards, with a view to refunding them and transferring their value into my lone remaining card.

The cancellation of the auto top-up has already been executed. I'm all ready to get my cards refunded (can only do so one week after the auto top-up is cancelled) when I realised the machine at the CC is not exactly the same.

I tried using the machine this past weekend and at one point, was asked to insert my card into the machine. I looked high and low, but could not find the slot to insert my credit card. I even took apart the mounting bracket a little, there simply wasn't anywhere a credit card can be inserted.

I wrote an email to the CC folks. Hope they do something about it and get the machine replaced soon.

^^^ by Locksley @ 9:58 PM. 0 comments.
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