Tuesday, December 29, 2015  

[My experience with Image Creative...]

I received the keys to my BTO flat in July last year. I engaged Image Creative for my flat’s renovations. There were some hiccups along the way, but nothing too major and I suppose it’s normal for some hiccups to happen along the way.

It’s what happened after the renovation was done, during the warranty period, that changed my impression of Image Creative.

Early this year, I spotted some water-marks on one of my interior walls. The one between the MBR and the middle bedroom. The only possible water source would be the air-con pipings. I notified my ID from Image Creative and she sent the air-con guys down to take a look. The air-con guys told me there was nothing wrong with the air-con pipings, seeing how the boxed-up trunking was completely dry. They told me to try repairing the damage using sealer, before repainting the wall.

That worked for a while. No more water-marks were seen. Until recently, when I noticed there are water-marks on the other side of the same wall:

I didn’t notice it until recently as much of the wall was hidden behind my MBR door. I tried contacting my ID, but could not locate her. The warranty on the renovation work ends on 14 Dec, so I didn’t want to wait and called Image Creative on 8 Dec. The lady who answered my call said she had to check with her boss and get someone to call me back. I also found out that the my ID has left the Image Creative.

I called Image Creative again the next day when I didn’t hear from them. This time, the lady who answered the call (I believe it’s the same person) directed my call to someone. This person sounded rather impatient and kept saying “okay” as I was explaining the issue. When I asked what the remedial actions would be, he said he would find a tiler to come down to take a look. I didn’t realise it at the time, but afterwards I wondered whether was he even really listening since I don’t know what good would a tiler be in a situation like this. Anyway, I asked who was I speaking to, in case I had to contact him again. He told me his name was Randy.

After I put down the phone, I did a search online. Image Creative was started by three brothers, Roger, Elson and Randy Tan. I don’t know if it was the same Randy I spoke with on the phone.

Sad to say, I never heard back from Image Creative. And my warranty from them has since lapsed.

I did subsequently follow-up on this matter on my own, and my ID got back to me as well, so the matter is on the way to being resolved. I am, however, terribly disappointed with Image Creative. They did not honour their warranty and left their customer in the lurch. Thank goodness my ID was willing to make a trip down (even though she has left Image Creative) to examine the issue and advise me.

Because of this recent incident, I find it hard to recommend Image Creative to anyone who’s looking to renovate their flat. Problems with renovation may not always be immediately apparent, so it's important to find a renovation company who will do the proper follow-up and honour their warranty commitments.

^^^ by Locksley @ 10:25 AM. 0 comments.
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