Wednesday, October 24, 2012  

[Workplace adventures #4]

"We need to resolve this issue soon, as it has an impact on our operations."

"Is XYZ ready? Our operation side needs it soon. Otherwise they cannot function."

"This part is really important because it impacts our operations."

She says stuff like that all the time to get vendors to act on something. Or she's trying to make herself sound more important to her reporting officers.

The truth is, we issue pieces of paper to the public. Nothing we do here is really "operational". Without these little pieces of paper, life goes on. The people who come see us can still do what they need to do. Our lives won't be any different neither.

In the aviation industry, having something impact operations means not having enough cabin crew on a certain flight, which violates regulations and the airline could be subjected to hefty fines. Or cabin crew not having enough rest, again violating regulations and risking being fined. Or, in the worst case scenario, a plane filled with passengers unable to take off.

So please, excuse me if I don't react any faster or look any more impressed when you use the word "ops".

^^^ by Locksley @ 9:49 PM. 0 comments.
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