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Monday, November 10, 2008
[It's a beautiful day...] I called Singnet today with the intention of upgrading my service. From 1 Mbps to 3 Mbps. I was still on a 2-year contract, which started in March this year. From what I gathered on their website, I was not allowed to change my plan. But I wondered if that counts if I wanted to upgrade (read: pay more). Their answer? No, I can't. Unless I pay a penalty charge for "early termination". What a load of bullshit. First of all, I was not terminating my connection. I wanted to upgrade (read: pay more). But no, they would not make an exception. I guess I shouldn't have been surprised...Their pricing scheme must be dreamed up by madmen. They offer you a promo price for two years, if you sign their contract (which is also for two years). At the end of your contract, if you do not take out another contract, they would automatically charge you the full price of the plan you're on. What a way to repay customer loyalty - charge them more at the end of their contract. And now they want to impose an "early termination" charge if I wanted to upgrade my plan. Bunch of monkeys...If not for the fact that my previous experience on Starhub cable was so terrible, I would drop Singnet when my contract was up and go back on the big green pipe. I wonder what would happen if I were to write to the Forum about this...I wonder which standard reply I would get. ^^^ by Locksley @ 9:21 PM.
3 comments.
[Comments]
what? you downgraded last time right? Wasn't it me who questioned your decision of downgrading?!?!
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